Help
How can we help?
Answers to common questions, and the right inbox for everything else.
We aim to reply within two working days. To ask your mosque about prayers, events or classes, use Message on the mosque’s page in the app.
Common questions
Quick answers.
I’m not getting prayer alerts
Check that notifications are allowed for Adhan Connect in your phone’s settings. Then open Settings › Notifications in the app and turn on the prayers you want.
The Adhan only played for a few seconds on my iPhone
iPhone limits notification sounds to 30 seconds, so a locked phone plays the opening of your mosque’s Adhan. Tap the notification to hear it in full.
The prayer times look wrong
Times come from your mosque. Message the mosque from its page in the app, or email us and we’ll let them know.
How do I change my Home mosque?
Go to Settings › My mosques and choose a different Home mosque. You can follow up to three.
I’m a mosque admin or muezzin. How do I sign in?
Go to Settings › Staff sign in and use the email address your mosque invited. Listeners don’t need to sign in.
How do I delete my data?
See Delete your data.